Donna Li has over ten years of experience in consumer insights and data analytics, spanning traditional research, big data analysis and modelling. She specialises in applying insight methodologies that connect data analytics with business growth. Currently serving as Head of Data Insights & Analytics for Kraft Heinz China, she leads a team that uses data as a diagnostic lens to identify business challenges, uncover growth opportunities, and build meaningful connections between brands and consumer needs — driving sustained organic growth over the long term.
As "consumer insights" are repeatedly mentioned and gradually become a safe but hollow buzzword, marketers may need a more honest conversation that does not shy away from real-world friction:
- When insights enter the decision room, are they truly the starting point of decisions, or merely used afterward to justify outcomes?
- When insights conflict with growth targets, resource constraints, or personal judgment, how do brands actually make trade-offs?
- And which insights, seemingly right in direction, fail to be executed due to timing, organizational, or cost constraints?
This panel brings together consultants and leading brands to discuss both methodology and frontline practice. Focusing on how insights are generated, evaluated, prioritized, and executed, the session will explore a critical question: in an increasingly uncertain business environment, how can consumer insights genuinely support key decisions and be translated into sustainable growth capabilities?